Grievance Policy and Procedure
Continuing Music Therapy Education (CMTE) Opportunities
Moved by Music LLC | CBMT Approved Provider
Moved by Music LLC is committed to providing Continuing Music Therapy Education (CMTE) opportunities of the highest quality. This policy gives MT-BC participants a clear, fair, and timely process for raising concerns specific to a Moved by Music CMTE opportunity, including instructional quality, course content, administration, or adherence to CBMT policies and criteria.
How and Where Participants Are Informed
Participants are informed that this Grievance Policy and Procedure exists, and where to find it, at three points: (1) at registration for each CMTE opportunity, (2) in materials distributed at the start of the opportunity, and (3) at all times on the Moved by Music website (movedbymusicllc.com) and by request at admin@movedbymusicllc.org.
Steps, Contact, and Timelines for Filing a Grievance
Right to file: Any MT-BC participant in a Moved by Music CMTE opportunity has the right to file a grievance regarding any aspect of that opportunity, including instructional quality, accuracy or relevance of content, administrative issues (scheduling, materials, communication), or adherence to CBMT policies and criteria.
How and to whom to address it: The participant submits the grievance in writing (email preferred) to the Continuing Education Director at admin@movedbymusicllc.org, including the opportunity title, date(s), and a description of the concern.
Timeline to file: The grievance must be submitted within 30 days of the completion of the opportunity.
Moved by Music's response timeline: The Continuing Education Director acknowledges receipt within 5 business days and, after reviewing the concern with the relevant instructor(s) and staff, issues a written response within 30 days of receipt.
Right to appeal: If unsatisfied with the Continuing Education Director's resolution, the participant may appeal in writing, within 15 days of receiving the response, to Moved by Music's designated appeal reviewer (an owner or clinical director not involved in the original decision), at admin@movedbymusicllc.org, marked “Grievance Appeal.” The appeal reviewer issues a final written decision within 30 days of receiving the appeal.
Right to CBMT Escalation
If the grievance remains unresolved once Moved by Music's Grievance Procedure — including the appeal step described above — has been exhausted, the participant has the right to have the matter addressed by the Continuing Education Committee (CEC) of CBMT.
Contact
Continuing Education Director: Pamela Jackson Admin Support: Sarah Perez Sadler
admin@movedbymusicllc.org | (970) 527-9138 | www.movedbymusicllc.com